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  • Deposit Operations Support Specialist

    Posted: 12/05/2022


    Deposit Operations Support Specialist

    Immediate Supervisor: Deposit Operations Manager
    Employment Status: Full time – Non-Exempt
    Location: Marseilles, IL 

    Contribution to the Mission Statement:  The Deposit Operations Support Specialist will utilize computer and customer service skills along with professional knowledge and good judgment to assist in the servicing of customers, as well as assist in all other departments of the bank in order to create value for our stakeholders. 

    Responsibilities will include, but may not be limited to:

    • Develop and maintain ACH procedures in accordance with NACHA operating rules
    • Review and analyze reports for check returns, NSF, uncollected funds, transactions not processed, stop payments, suspect items, unposted items report, processing return items and reversals
    • Perform all functions relating to daily ACH transactions and monitoring patterns, errors, suspicious activity, and NACHA violations
    • Mail overdraft notifications to customers that appear on NSF report
    • Monitor all overdrawn accounts past 10 days, close unresolved accounts and send written communications to customers
    • Process Fedline check returns and notify customers
    • File, investigate, and close Regulation E items
    • Track Daily Cash Transaction Activity
    • Complete ongoing education as necessary
    • Support fraud department in submitting claims, reviewing, and analyzing necessary reports in tracking trends or customer discrepancies in debit card usage and unauthorized items
    • Support accounting clerk in additional duties
    • Research and troubleshoot accounting and processing issues
    • Receiving internal and external wire transfer requests in accordance with policy and procedures governing wire transfer operations
    • Process appropriate entries on incoming and outgoing wires in an accurate and timely manner
    • Assist in tracking and verification of new account documents
    • Verifies reports for input accuracy
    • Meet expectations for attendance & punctuality including mandatory trainings/meetings and scheduled work shifts
    • Promote the Bank’s products and services with every customer either in person, phone or electronically
    • Work with all customer concerns and inquiries, as well as, ensure that resolution is completed whether by phone, correspondence, or person to person effectively and efficiently with exceptional customer service
    • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers
    • Contribute to the fulfillment of branch and company objectives and goals
    • Comply with all department, company and state or federal policies, procedures and regulations and complete all documentation
    • Various other duties assigned as they relate to the Bank’s objectives and related functions and responsibilities of the position

    Knowledge, skills, and abilities

    • Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees
    • Ability to perform an array of diverse functions as it pertains to department or company tasks
    • Ability to work various hours
    • Strong communication & organizational skills
    • Detail oriented, high degree of accuracy
    • Competence with computers, Bank programs, telephone, copy machine and other office machinery, and all Microsoft products
    • High level and focused work ethic
    • Ability to work in a fast-paced environment & be self-confident
    • Adapt to and thrive on changes with a sense of urgency
    • Preparedness to make sound decisions; make on-the-spot decisions regarding customer needs; weigh customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions
    • Capability to relate to individuals at all levels as unique situations present themselves
    • Be sensitive to Bank needs, customer and employee goodwill, and the public image

    Benefits along the way.....

    • Employee Stock Ownership Plan
    • 401K retirement plan with employer match
    • Opportunities to Support Local Charitable Organization
    • Continuing Education Benefits
    • Professional Development Opportunities
    • Incentive Opportunities
    • Length of Service Awards
    • Paid Holiday, Birthday, Vacation, and Sick Days Available
    • Health Plan Options Available, Including Family Vision and Dental Plans
    • Salary is commensurate with training and experience

    OSB Community Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic appointed by law. More information about applicant rights under federal employment laws are  available at https://myosb.bank/Careers/entryid/521/deposit-operations-specialist. Supplement document information is also available at https://myosb.bank/Careers/entryid/521/deposit-operations-specialist.