Trolley Conductor - $750 SIGN ON BONUS
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*Some restrictions apply regarding the Sign On Bonus - HR will provide details.
Contribute to a customer service-driven activities and trolley operation by conducting interpretive trolley tours for Lodge guests and visitors.
(The below responsibilities reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility)
Abide by quality standards established for the Activities Department. Operate the trolley according to standards of safe and defensive driving. Ensure that the trolley is clean and in good working condition at all times. Inform the Manager of any needed repairs or routine maintenance.
Interact with guests and provide an interpretive tour, including information on the history and legends of Starved Rock and the surrounding area, as well as activities and events.
Use creativity to present information to trolley guests in an entertaining format and style.
Personally and in connection with the Manager and other staff members, respond to guest’s special requests courteously and promptly. Provide special assistance for physically challenged guests.
Promptly report any damage, accidents and lost items to management.
Provide back-up support and assistance for various special events.
Support a work environment that inspires the highest level of performance, commitment to the mission of the Lodge and teamwork within and across departments.
Greet and maintain rapport with customers, maintaining a positive image and promoting the Lodge to current and potential customers.
Assess the level of customer satisfaction and seek assistance from management when service recovery is needed.
Develop strong working relationships and ongoing communication with other departments to ensure a positive customer experience.
Generate reimbursement requests for trolley gas and maintenance, making sure to provide appropriate receipts.
Use communication effectively to enhance teamwork among people with diverse backgrounds, experiences and personalities.
Act consistently with high personal standards of integrity.
Ensure a safe and healthy work environment.
JOB REQUIREMENTS AND QUALIFICATIONS
High school diploma.
A valid CDL, with a passenger endorsement for a minimum of 2 years.
Completion of an IDOT physical, as required.
Participation in a FMCSA approved drug and alcohol testing program.
Demonstrated success in teamwork and customer service.
People-oriented, with an upbeat and positive attitude.
Demonstrated presentation/public speaking skills.
Demonstrated high level of organization and time management.
Must be able to walk, stand and sit for long periods of time.
Must be physically able to drive a trolley.
Must be able to climb, lift, push and pull to complete required cleaning of the trolley.
Must have the ability to lift up to 20lbs on occasion.
Must be willing to work weekends, evenings and holidays as needed.
This is a non-management position
This is a part time position